Radical Minds, an Omnichannel Contact Centre with world-class Service and a distinguished Sales Program
High-end customer service and sales programmes are offered by Radical Minds, a hybrid brick-and-mortar and virtual work-from-home contact centre with headquarters in India.
Connect for business expansion
Over 7000+ agents are ready to work with you and help your business thrive Gurugram, Noida, Bengaluru, London (UK), Virginia (USA).
Resource optimization
Free up more resources for strategy by delegating your customer service and sales requirements.
Single click information
Track agent KPIs in real time on a live dashboard to assess and improve performance.
Integration challenge was history
Integrate our cloud-based contact centre effortlessly with your CRM application and make the customer experience the best.
Insight of every transaction
Actionable analytics show you trends, helping you quickly build and implement new strategies that better serve your clients.
Ready for future business
Experience the evolution of client engagement services with your organization using the latest call centre technology.
About Radical Minds
Radical Minds is a leading transformational outsourcing (BPO) company. We combine our deep industry knowledge with technology and business expertise to co-create innovative, digital-led transformational solutions. We care for our customers, so we have conceived, designed, and also planned services with the aim to serve various industries. Our company offers result-driven services like lead generation, sales & marketing, customer retention management, and BPO, KPO & LPO solutions across industries including BFSI — all of which empower businesses and enhance the credibility and profitability of the company.
Live order support at scale
6 lakh+ calls handled every month for a leading food delivery platform
Service level maintained
Consistent service level delivered on high-volume live order support operations
Quality score achieved
Quality score delivered across customer interactions in our food delivery engagement
Radical Minds Provide AI Enabled Customer Service
Radical Minds runs AI-enabled customer service and sales operations for brands across India
Outsource Customer Service
Outsourcing customer service for businesses can help companies increase profits. If you don't want to lose customers, then it is vital that every company should outsource its customer service.
Technology
IT service is the best way to make the most out of your technology. Our team of experts offers a variety of services including support, and maintenance. No matter what you need, we have an IT solution that works for you.
Inbound Sales
Inbound sales: trained agents convert inbound enquiries into orders and bookings to attract interested audiences.
Outbound Sales
Outbound sales are a sales process in which a sales assistant starts communication with a potential customer from their end. The primary contact is frequently created by arranging cold calls or sending cold emails to potential clients
Trusted by 120+ enterprise clients, including 20+ multibillion-dollar brands
Every company need a unique call centre strategy. You can choose the perfect outsourcing service to meet your demands.
High-end customer service and sales programmes are offered by Radical Minds, a hybrid brick-and-mortar and virtual work-from-home contact centre.
Dedicated client service support
Omnichannel call center
Quality assurance
Integrations to any CRM
Workforce intelligence
Customer journey experience
Advanced routing
Auto dialer
Voice chat
Speech analysis
Chatbot
SMS/ Whatsapp
Technology that enables communication
Transform your contact centres into world-class customer experience centres and establish longer-lasting relationships.
Talk to our team about your process.