Radical Minds is a global services company offering business and knowledge process outsourcing services to organizations seeking higher operational effectiveness, greater flexibility and lower operating costs.
Radical Minds focuses on Transformational Outsourcing, working with clients in areas that impact and re-define the core of their business. Our services are conceived, planned and designed to serve various industry verticals and different service areas such as survey, lead generation, sales & marketing etc. to enhance your value proposition as well as your profitability.
Radical Minds leverages its highly qualified and experienced professionals at its offshore, near-shore and onshore locations to address our clients’ present challenges and prepare them to Go Next Now. To effectively address future challenges. The Company delivers comprehensive client solutions. Services are seamlessly delivered from a global delivery network to meet a client’s business objectives, cultural and language needs, and cost reduction goals.
Radical Minds is a private limited company incorporated in 2010 based in New Delhi, India.
Vision & Mission :
Exceptional services that will enable us to address client requirements and exceed their expectations.
- Transitioning and managing Customer Service
- Customer Retention Management
- Lead Generation
- Sales and Marketing
- Data entry
- Order Processing
- Third-party Verifications
Best ServicesIn today's competitive environment, BPO’s have become an effective and viable solution for retaining and increasing a company's customer base. In the face of challenges like escalating operational costs, turnover, and the quest for customer satisfaction, companies seek partners who will function as an extension of their organization at significant cost savings, without sacrificing quality or customer delight.
Services OverviewThese channels include inbound and outbound voice and non-voice (SMS, E-Mail, Web Chat, Mobile Applications, Web Applications and Electronic Transaction Processing) based in our services area.
Why Radical Minds
We believe we have done well only if and when our customer believes and tells us so. We believe that being in the outsourcing business, we need to act as true and genuine representatives of our client company for the end-customer, whose satisfaction will be the final indicator of our performance. This is, of course, above and beyond the Service Level Agreements (SLAs) that we are assessed on. We invest in our people, processes and technologies towards achieving this goal. We have a selective recruiting and training process which includes using tailored modules for your industry, products, and processes, resulting in our ability to support your requirements with a superior team of contact center professionals.
Building long-lasting relationships
We are committed to developing client relationships that last. How do we do that? By understanding that everyone's different and they need different services at different times. It's part of our identity and part of what makes us unique.
Delivering on our promises
We have a reputation for delivering what we say we'll deliver. This isn't always easy but we believe we have the skill, experience and stamina to do so.
Focusing on our client’s needs, operating with integrity, openness and playing our part to address industry's challenges
Our team possesses a deep understanding of both technology and business processes. Radical Minds adherence and commitment to quality have resulted in our customers relying on our competencies to provide value-added consulting and training on quality parameters, best suited to improve and enhance their business processes.
CareersCareer With Radical Minds
With a growing company like Radical Minds, your professional life can grow by your talent & ambitions. For specific positions please browse our current openings.
We are currently looking for experienced customer service executives for US, UK and Canada operations. Interested Candidates send us your updated resumes at :- firstname.lastname@example.org email@example.com You may also contact our HR at +91-1244089462, +91-1244042324.
Are you aiming for and international career ?
Your career path
We support career development through activities ranging from training to individual coaching and mentoring.
Your career with us
We encourage our employees to drive their career and take on new challenges in order to grow.
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Life at Radical Minds BPO
- Challenging, fulfilling and exciting!
Radical Minds brings to its employees not just a better job but a better life as well. We offer access to world-class resources for personal and professional growth. At Radical Minds, you will have the chance to take on challenging responsibilities, working with top-notch, world-class professionals from around the globe. You will be a part of a culture of excellence. You would not be just working for a living; you will be part of a global team that’s focused on making a difference in the everyday lives of people. Radical Minds endeavors to create a workplace where every person can reach his or her full potentials.
At Radical Minds, we have worked consciously at creating a work environment that is flexible, informal, supportive, and empowering. We strive to define a career path for our employees that convert 'Talent' in the organization to the 'Leaders of Tomorrow'.
Our Team: Radical Minds is managed by an experienced and cohesive leadership team. Many members of the leadership team developed their management skills working within Radical Minds and were involved in building this company. Our business leaders combine strategic, operational and financial experience with extensive relationships and expertise within target industries.
Mr. Sanjoo Sharma - Managing Director
Sanjoo Sharma founded Radical Minds in 2010 after years of extensive Management experience acquired during his association with industry pioneers like HSBC, HP, Peoplesoft, Andromeda, Infogain & Astra Business Services. Sanjoo joined Radical Minds BPO as the Managing Director and also heads the Executive Council in Radical Minds BPO. With nearly two decades of experience in the Technology Industry, he is in a unique position to navigate the challenges enterprises face when integrating multiple generations of systems and applications as part of their business strategies. He has extensive experience in Planning, Designing, Implementation & managing ISP, Call Centers, BPO, KPO, Data Centers in India, US, UK, Costa Rica and Canada.
Prior to Radical Minds, Sanjoo was working as Director – Technology with Andromeda & handling 14 facilities with over 10000 employees spread over five locations; Mumbai, Pune, Delhi, Bangalore and Chennai. He was responsible for overall IT, Information Security, Core member of Business Development team, Developing and finalizing new proposals/RFPs, Heading Project Team, SGA Task Force (Cost Reduction/Control) & Company’s overall Strategy & Planning
Prior to Andromeda, Sanjoo was working as Director - IT, Infrastructure & CISO at Astra Business Services & Manager – Global Network Support with Infogain where Sanjoo was responsible for total IT (Projects, Voice, Data, System, Network, Telecom, Software & IT/ISMS Security) Infrastructure initiatives including DR/BCP (India & worldwide Locations (US, UK, Canada etc.) for both Domestic & International Call Centers/BPO). Sanjoo is MBA (IT), B-Tech (IT) & also holds 3 years Diploma in Electronics &Telecommunications. Sanjoo also holds other Professional Certifications such as CCNA, CCNP, CSPFA, CIPT, C-Voice, SCND, SA1, SA2, Linux, MCSE, MCP+I, SQL, Oracle DBA Certified etc. He is a certified ISO 27001:2005 Internal Auditor & Lead Assessor. He is also a Certified Information Technology Infrastructure Library (ITIL) ® V3 Foundation practitioner.
Mr. Lalit Sharma - CFO
Lalit Sharma is the CFO and a member of the Board of Directors of Radical Minds. Lalit is an Industry veteran with more than 35 years of experience in both public and private sector. He is a highly experienced Finance professional with expertise and exposure in all facets of Finance over multiple industries. Prior to joining Radical Minds, Lalit worked with IFCI Ltd, American Express, and Industrial Development & Central Cottage Industries Emporium.
Apart from Financial domain, he has also rich and hands on experience in various domains & departments i.e. Organization overall Budgeting, Cost Analysis, Audits & Statuary Compliance
Lalit is Commerce Graduate from Delhi University, CAIIB from Indian Institute of Bankers. Apart from this he has acquired computer education from NIIT and Annamalai University.
Mr. Dinesh Awal - CEO
Dinesh has a total work experience of over 15 years in the Information Technology industry, with considerable expertise in planning, implementing and managing IT infrastructure. Prior to Radical Minds, he was leading the IT Infrastructure function of YL eServices and Omniglobe International where he was responsible for managing the IT Infra and operations including Data, Network, Systems, VoIP and Security across multiple facilities with user-base of above 2000. He has been associated with different industry verticals including ISP, Software Development and Services, BPO and KPO. During his tenure at these companies, he worked with companies like AT&T, Vonage, Ziff Davis, Rackspace, etc. He has also successfully managed overseas projects involving design, planning and implementation for migration of IT Infra (including hardware, software, data and applications). Besides operational experience, Dinesh has also been involved in the business management aspects like project management, strategic planning and budgeting. He has also been involved in pre-sales activity while conducting business with companies like Sify, VSNL, Make my Trip, etc. Dinesh has a Bachelor’s degree in Electronics Engineering besides being skilled, trained and certified on various other technologies and platforms from Microsoft, Cisco, VMware and standards like ISMS and ITIL.
Mr. Keshav Shourie - COO
Keshav has over 30 years rich experience in Finance, Commercial, Budgeting, Auditing, Statuary Compliance and Retail.
Prior joining to Radical Minds, Keshav worked with Escorts Ltd, Yamaha Motors, Bennett Coleman & Company Ltd (The Times Of India Group) & Videocon Group. Apart from handling Finance his other responsibilities with previous organizations were Liaison with Banks, Insurance Companies/Agencies for effective support to Business Operations. At Radical Minds, Keshav is responsible for Finance, Administration & Infrastructure, Audits & Statuary Compliances.
Mrs. Lakshmy Seshadri - AVP-HR & Administration
Lakshmy Seshadri has over 20 years of experience in major areas including HR, Legal, Payroll, Accounts, and Finance & Information Technology. She has considerable expertise in managing various functions prevalent in the Banking & Financial Sector. She has handled various HR functions like designing HR policies, manpower planning & monitoring, recruiting, sourcing & staffing, effective communication & performance appraisal, career planning & payroll. Lakshmy has also worked on areas pertaining to financial appraisal of projects, budgeting & accounting, purchase of equipments etc.
She is a Commerce Graduate from Mumbai University, Chartered Associate of the Indian Institute of Bankers and MBA from IGNOU and acquired computer skills from Madurai Kamaraj University.
Prior to joining Radical Minds, Lakshmy worked with the IFCI Ltd., one of the premier financial institutions of the country.
Ms. Stuti Gaekwad - Head Sales & Marketing
Stuti has over 8 years of experience in Sales & Marketing with a hands-on approach to diagnosing client's needs and negotiating outsourcing contracts for IT Infrastructure, Business Process Outsourcing services, Client Services & Project Management. Stuti leads all client-facing functions including Sales & Marketing and client management across all the business lines of Radical Minds. Responsible for ensuring growth of company’s overall business through organic means, creating a culture of business development and providing executive leadership for Radical Minds corporate strategy.
Before joining Radical Minds, Stuti worked with NIIT Technologies & Astra Business Services where she handled multiple portfolios i.e. Operations, Client Services, Credit & Collection and Sales Portfolio. While working with these organizations she handled major clients like Collect America, HSBC, Financial Control Services, Central Credit Services, Data Locator Group.
Stuti is passionate about customer service and believes that it starts with the recruitment of positive and motivated team members. Her growing and enriched experience of over 8 years in the industry has the essence of Training, Operations, Consulting, Marketing and Business Development.
Stuti holds a bachelor degree and has relevant professional certifications like FDCPA & ISO 27001.
Radical Minds' leaders are committed to our core values of dedication, integrity, customer focus.